Frequently Asked Questions

BranPanty by ALPANA

?️ Orders & Delivery

Q1: How can I place an order on BranPanty?
You can place an order directly from our website by adding your desired items to the cart and completing the checkout process.

Q2: Do you deliver nationwide?
Yes, we deliver all over Bangladesh, and we also provide international shipping on request.

Q3: How long does delivery take?
Delivery within Dhaka usually takes 2–3 business days, while outside Dhaka may take 3–5 business days.

? Size & Fit

Q4: How do I know my correct size?
We provide a detailed Bra Size Guide on our website to help you measure your band and cup size at home.

Q5: Do you offer plus-size lingerie?
Yes! Our collection celebrates every curve, and we offer a wide range of sizes to ensure the perfect fit.

? Return & Exchange

Q6: Can I return or exchange a product?

• Bras and lingerie sets can be exchanged within 7 days if unused and in original condition.

• Panties cannot be returned or exchanged once tried, due to hygiene reasons.

Q7: How do I request a return or exchange?
Contact our Customer Care within 7 days of delivery with your order details. Our team will guide you through the process.

Q8: Do you offer refunds?
Refunds are not applicable once payment is done. Exchanges may be arranged subject to stock availability.

? Payment

Q9: What payment methods do you accept?
We accept Cash on Delivery, Mobile Banking (bKash, Nagad, Rocket), and Bank Transfers.

Q10: Is Cash on Delivery available for all orders?
Yes, Cash on Delivery is available for most orders within Bangladesh. For large or customized orders, we may request advance payment.

? Product Care

Q11: How should I wash my lingerie?

• Hand wash in cold water with mild detergent.

• Avoid wringing or twisting.

• Do not bleach.

• Dry flat in the shade to maintain quality.

Q12: Can I try lingerie before buying?
For hygiene reasons, trial at delivery is not allowed. Please use our Size Guide before purchase.

? Customer Support

Q13: How can I contact BranPanty for support?
You can reach us via:

• Hotline: [Your Hotline Number]

• WhatsApp / Messenger: [Your Chat Link]

• Email: [Your Email Address]

Q14: What are your support hours?
Our customer service team is available Saturday–Thursday, 10 AM – 8 PM (except public holidays).

⚡Tip: If you want, I can also make a Bangla version of this FAQ so that you can show English & Bangla tabs on your website for local customers.
Do you want me to prepare the Bangla FAQ as well?